Business3

= Have ever been, or felt like, you have been ripped off, scammed or dissatisfied with a product or service you invested in??? =

Activity #1 - Writing a Complaint Letter
Writing a business letters can be kind of dry and boring. A good activity to introduce you to business letters is writing a complaint letter. Everyone has been ripped-off, scammed or disappointed in something they have paid good money for or invested in. It could be an expensive piece of clothing that shrunk, a video game that wouldn't work properly, snow board bindings that continually break, an electronic device that breaks one day after its warranty is up, a terrible meal at a fancy restaurant, even a lousy rock concert. There are countless stories of how people have felt taken advantage of or felt upset and frustrated with how they have been treated. This complaint letter will follow all the rules to writing a business letter. You will write to a company, store or place of business and describe why you are disappointed with their particular product or service and the course of action you, as the customer, would like the business to reasonably take.
 * Introduction:**

After discussing and talking about different situations and stories with your classmates, start to discuss what information should be put in the letter. The list should include ideas like: After generating a list of what should be included within the letter, it should be organized just like a typical business letter, with all of the standard parts. The internet has lots of good useable templates, examples, and tips on how to write a good complaint letter. To see some examples, you can type 'examples+complaint+letters' into any search engine.
 * Procedure:**
 * Your name, address and phone numbers
 * Important facts: Date and place of purchase, model type or number, story behind the complaint, etc.
 * State the problem. Letter should brief and to the point
 * Addressed to the right person / department
 * Polite and friendly - rudeness will get you nowhere
 * State the course of action you would like to see (be reasonable)
 * Include any copies of receipts or warranties

www.dept.aoe.vt.edu/~cdhall/.../BusinessLetterAssessmentRubric.pdf
 * Evaluation:**